Customer reviews of Bravo Motorcars Ltd

By N R on 09 September 2019 | Purchase not verified

Bought a vw jetta 2012 Good customer service No pressure put on me to buy Very kind How ever car needed a new pully after purchase Thanks:)

By Stephen B on 20 July 2019 | Purchase not verified

2002 BMW cabriolet. FSH. No warranty. Roof was hesitant to retract and faint smell of burning oil evident once engine started. No leaks noticeable when I inspected engine and I checked all fluid levels. Told roof had been tested & was working correctly and not to worry about oil smell as car had been inspected by mechanic. Since purchase 3 weeks ago roof has stuck half open half closed. Had to manually intervene to avoid being stranded. Roof now left closed until I have money to rectify. Advised it could be motor, roof’s hydraulic system or any number of micro switches and that it will be a costly fix. Steering progressively heavier since purchase. Power steering system leaking. Issues rectified at my cost as matter of urgency: new fluid reservoir & 2 pipes. Highly anxiety regarding pending MoT. Regret decision to travel from south coast to purchase a convertible for summer. So very disappointed I do not have the summer vehicle I had intended and instead have a large future bill.

By Santiago G on 25 June 2019 | Purchase not verified

Sold me a car which has been giving me problems since I got it in February 2019, they acknowledge the car has an issue related to the doors, wich was fixed in the Land Rover garage and now they are ignoring my email. It would be nice if you can reply to my emails. I remmeber you said the car was in perfect conditions, now water is dripping through the windscreen.

By Shuhel A on 16 February 2019 | Purchase not verified

Deeply disappointed in this company. I called a few days ago to arrange a viewing for the weekend to potentially purchase a Mazda 3 TS2 2009 5 door Hatchback. Me and my wife travelled very far only to be told the car was sold and that they had no clue we were coming. What kind of customer service is this? I gave them my name and viewing time and even called on the day as a reminder, they said the car we wanted was still available. At least have the courtesy to tell me if there are other people who might be viewing the car so I can arrange to come sooner or earlier. I was very intent on buying the car and had my hopes up but was left completely deflated and flabbergasted when we arrived and the car was sold. Would not recommend to friends and family, not even worth the trip if this is the level of customer service we receive. Completely surprising as well given their customer reputation. Please learn from this as a car trader and take this as genuine constructive criticism.

Reply from Bravo Motorcars Ltd on 06/05/19

We do apologise about the inconvenience that you went through. We do ask every customer to give us a call in advance of setting out for there journey. Due to the high demand and fast paced culture of the motor trade business, it is very difficult to give customers a certain answer as to when and if the car will be available as it can even sell in the next 30 minutes. We do however accept over the phone deposit's on vehicles to prevent circumstances like this from occurring. Thank you for your constructive criticism, we do try and update customers more frequently but given the vast number of enquires on each car sometimes we do fail to do so in time as it can be extremely busy at certain periods.

By amy B on 15 December 2018 | Purchase not verified

very helpful and honest, it was such a gear experience dealing with them i have been using my car for 6 month now and honestly no issues at all, plus a their valuation on my old car was much better than i thought, thank you guys

By Omotunde F on 22 September 2018 | Purchase not verified

I bought Mercedes car from bravo motors in February ,this car only cost me fuel since then.The car drives very well and very perfect . The company staf team are welcoming and very supportive.Right now I am planning to change my wife car and it will be bought from bravo motors.they are reliable auto dealer . Patronize them and you will not regret you deal with the company

Reply from Bravo Motorcars Ltd on 25/09/18

Dear Omotunde, Thank you was giving us 5 stars. Its is good to know that the car you purchased from Bravo Motorcars Ltd was able to meet your expectations & hope you enjoy the drive.Thank you again for putting your trust in us we will make sure that we can find the perfect car for your wife & also be able to offer a very good price for part exchange so you have no hassle in selling your wife's car as we will take car of everything & make it easy for you. Thank you. Regards, Shariq Rehman Sales Executive Bravo Motorcars Ltd